Honda Accord: HFL System Troubleshooting - HandsFreeLink System - Audio, Navigation, and Telematics - Honda Accord MK8 2008-2012 Service ManualHonda Accord: HFL System Troubleshooting

NOTE: • Before doing this troubleshooting, refer to General Troubleshooting Information (see page 23-254) to make sure the phone is compatible and configured correctly.

• You must be able to duplicate the customer's concern to successfully diagnose the problem.

• Always use the customer's phone.

• Make sure the phone is approved and configured correctly. Online, go to www.handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.

1. Connect the HDS to the DLC.

2. Turn the ignition switch to ON (II).

3. Check for DTCs.

Are any DTCs indicated? YES

-Repair the indicated DTCs and recheck.

NO

-Go to step 4.

4. Try to duplicate the problem.

Can you duplicate the problem? YES-Go to step 5.

NO-The system is OK at this time.

5. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the phone have the same problem on the known-good vehicle? YES

-Call the HFL support desk at 888-528-7876 to make sure the phone is configured correctly and has the correct software. Ifthe phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your customer that this is a system characteristic. Another phone from the approved phone list may give more favorable results.

NO

-Substitute a known-good HandsFreeLink control unit and recheck. Ifthe problem goes away, replace the original HandsFreeLink control unit (see page 23-281 ).

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